199bet Privacy Policy

2 Types and Sources of Information Collected

199bet collects various types of information from users. This information is gathered in two main ways: information provided directly by the user, and information collected automatically through technical means.

2.1 Information Provided by the User

• Full name and date of birth (required for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport number (where identity verification is required)
• Financial transaction details, such as bKash, Nagad, or Rocket numbers and bank account information
• Information provided during live chat and support interactions

2.2 Automatically Collected Information

• IP address and device identity
• Browser type, operating system, and device screen resolution
• Duration of sessions on the platform and information about pages visited
• Game play history, betting activity, and transaction records
• Usage patterns collected through cookies and similar tracking technologies

  199bet collects only the information necessary to provide services, verify identity, and maintain security. No unnecessary or excessive personal information is collected.

3 Purpose of Using Information

Collected information is used only for specific and lawful purposes. 199bet does not use user information for any unauthorised purpose under any circumstances.

3.1 Account Management and Identity Verification

Information provided at registration is used to create and manage accounts. Identity verification is carried out to confirm users are 21+ and to prevent multiple accounts or fraud.

3.2 Processing Financial Transactions

Financial information is used to process deposit and withdrawal requests. This includes all transactions conducted via bKash, Nagad, Rocket, and bank transfer.

3.3 Providing Customer Support

Relevant information is used to resolve account-related issues and to manage 24/7 live chat and email support.

3.4 Security and Fraud Prevention

Information is analysed to maintain platform security, detect suspicious activity, and prevent unauthorised access. All data transfers are secured using SSL encryption.

3.5 Service Improvement and Personalisation

Usage patterns are analysed to improve the user experience and to display content based on preferences. Based on this information, the platform's design and functionality are continuously improved.

3.6 Promotional Communications

Contact information is used to inform users about bonuses, promotions, and special offers. Users may request to stop receiving such communications at any time.

4 Data Storage and Security

199bet applies industry-standard technical and administrative measures to protect user information. Ensuring the confidentiality, integrity, and availability of data is one of our highest priorities.

4.1 Technical Security Measures

• All data transfers are secured through SSL/TLS encryption
• Sensitive information such as passwords is stored in encrypted form
• Firewalls and anti-intrusion systems are active at the server level
• System security is regularly tested and reviewed

4.2 Administrative Controls

• Only authorised staff may access personal information
• Access permissions are granted on a minimum-necessary basis
• Staff receive regular training on data protection

4.3 Retention Period

User information is retained for as long as the account remains active. After an account is closed, relevant information may be retained for a set period to meet legal obligations, maintain financial records, and resolve disputes.

  While we take every precaution to protect data, no transfer of information over the internet is entirely without risk. We continuously work to improve our security measures.

5 Sharing Information with Third Parties

199bet does not sell, rent, or transfer users' personal information to third parties for commercial purposes. However, sharing information may be necessary in limited circumstances.

5.1 Service Provider Partners

The minimum information required to deliver services is shared with trusted third parties that assist with payment processing (bKash, Nagad, Rocket, and bank transfer), technical infrastructure, and customer support. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed in compliance with applicable law in response to a court order, a lawful request from a law enforcement authority, or another legal obligation.

5.3 Business Changes

User information may be transferred in the event of a company merger, acquisition, or other corporate change. Users will be notified in advance should such a change occur.

5.4 Game Providers

Technical connections are established to integrate the technology of Pragmatic Play, PG Soft, JILI, Evolution, and other game studios. However, personally identifiable information is not shared with these organisations.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the 199bet website. Cookies are small text files stored in your browser that help improve the user experience.

6.1 Essential Cookies

These cookies are essential for maintaining login status, validating security tokens, and ensuring the basic functionality of the platform. Without them, the platform will not work correctly.

6.2 Functional Cookies

These cookies are used to remember user preferences such as language selection, game layout, and other settings.

6.3 Analytics Cookies

Usage statistics are collected to understand how the platform is used and to improve services. This information is generally processed in aggregated and anonymised form.

6.4 Cookie Controls

Most browsers allow you to reject or delete cookies. However, disabling essential cookies may prevent some key features of the platform from working.

7 User Rights

Every 199bet user holds the following rights regarding their personal information. To exercise any of these rights, please contact our support team.

7.1 Right to Access

You have the right to receive a copy of the information 199bet holds about you. This information will be provided within a reasonable time after your request is received.

7.2 Right to Rectification

If the information stored in your account is incorrect or incomplete, you have the right to request that it be corrected. This can be done through account settings or by contacting the support team.

7.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, this request may be limited where legal obligations or ongoing disputes apply.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be temporarily restricted, for example while a dispute about the accuracy of your data is ongoing.

7.5 Right to Object

You have the right to object to your information being used for marketing communications or other specific purposes.

For more information about your rights regarding responsible gaming, read our Responsible Gaming page, where you will find details on setting limits and managing your account.

8 Child Protection

All 199bet services are for persons aged 21 and over. We do not knowingly collect information from anyone under the age of 21.

Age verification is in place during the registration process. If an account belonging to a minor is identified, it is closed immediately and the associated information is deleted.

If a parent or legal guardian believes their child has registered on this platform, please contact our support team without delay.

9 Policy Changes

199bet reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, users will be notified via their registered email or mobile number.

The "Last updated" date is shown at the top of each version of the policy. Continued use of the platform after any changes will be taken as acceptance of the updated policy.

Answers to questions about this policy and the general terms of use may be found on our FAQ page.

10 Contact

For any questions or complaints about the privacy policy, or to exercise your rights, please contact us:

• Live Chat: 24/7 direct support in Bengali and English
• Email: [email protected]

We will respond to your request within a reasonable time. Our support team is available seven days a week, 24 hours a day.

  When contacting us, please include your account username or registered mobile number so we can verify your identity quickly and assist you.